Welcome to Bright Brillance KFT (“Bright Brillance”, “we”, “us”, “our”).
This Shipping Policy explains how we process, handle, and deliver all orders placed through our website https://brightbrillancekft.com (the “Site”). By making a purchase on our Site, you agree to the terms outlined below.
1. Order Processing
- All orders are processed within 1–3 business days after full payment is received and confirmed.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During high-demand periods, sales, or special promotions, processing times may be slightly longer.
- Once your order is processed, you will receive an order confirmation email including details of your purchase.
2. Shipping Methods & Delivery Times
We work with reliable courier and logistics partners to ensure safe and timely delivery of your products.
Estimated delivery times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| Within Hungary | 2–5 business days |
| Within the EU | 5–10 business days |
| Outside the EU | 7–15 business days |
Note: Delivery times are estimates only and may vary depending on customs processes, courier delays, or factors beyond our control (such as holidays or weather conditions).
3. Shipping Costs
- Shipping fees are calculated at checkout based on the delivery location, order size, and weight.
- From time to time, we may offer free shipping promotions, which will be clearly indicated on our Site.
- International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
4. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a tracking link.
You can use this link to monitor your shipment status.
Please allow up to 24–48 hours after receiving your tracking number for updates to appear on the courier’s system.
5. Shipping Address
Please ensure that your shipping details (name, address, postal code, and contact information) are accurate and complete before finalising your order.
We are not responsible for delivery delays or lost packages caused by incorrect or incomplete address information.
If your package is returned to us due to an incorrect address or failed delivery attempt, additional shipping charges may apply for re-sending.
6. Delivery Delays or Lost Packages
While we strive to deliver all orders on time, delays can occasionally occur due to external factors such as customs processing, courier issues, or weather disruptions.
If your package is delayed or appears lost, please contact our support team at brigi@brightbrillancekft.com with your order number, and we will assist in resolving the issue with the courier.
7. Damaged or Missing Items
If your order arrives damaged, incomplete, or with incorrect items, please notify us within 7 days of delivery.
Send an email to brigi@brightbrillancekft.com including your order number, a description of the issue, and clear photos of the product and packaging.
We will investigate the issue and, if applicable, arrange a replacement, exchange, or refund in accordance with our Refund Policy.
8. Customs, Duties & Taxes
International customers are responsible for any customs duties, import taxes, or fees imposed by their country’s customs authorities.
Bright Brillance KFT has no control over these charges and is not responsible for any additional costs or delays caused by customs processing.
9. Order Cancellations & Modifications
If you need to cancel or modify your order, please contact us within 24 hours of placing it.
Once the order has been processed or shipped, we cannot make changes or cancel it.
10. Contact Us
If you have any questions or concerns regarding shipping, delivery times, or your order, please contact us:
Bright Brillance KFT
📍 Address: Szentendrei Street 89-95, 1033 Budapest, Hungary
📞 Phone: +36 30 135 1710
✉️ Email: brigi@brightbrillancekft.com